Hardware Uptime, Guaranteed — The 48-Hour Swap SLA
Device fails at your Doha office or project site? A configured replacement is dispatched within 48 hours. In-country Qatar stock, no regional hub routing. In-house engineers, not third-party queues.
Get a QuoteThree pillars of hardware uptime
The 48-Hour Guarantee
A configured replacement device dispatched within 48 hours of fault report. Applies at every delivery location — not just the primary office. In-country stock, no cross-border delays.
See the swap process →
In-House Repair Labs
Engineers on payroll, not third-party repair shops. Faults are diagnosed and repaired at internal cost. No mystery markups, no queues at external service centres.
See the Fair-Play repair policy →
Protection & Insurance
Plain-language coverage for accidental damage, theft, and end-of-term liability. Know exactly what you are and are not responsible for before you sign.
See coverage details →
The swap process, end to end
Report
Fault reported via your account manager or support ticket. Failure validated with your IT admin.
Match
Equivalent spec unit pulled from in-country inventory or lab queue. Your MDM profile staged on the replacement.
Dispatch
Courier or field swap scheduled directly to your site — not routed via a central office.
Delivery
Replacement device live within 48 hours. Failed unit collected and returned to the lab for diagnosis.